Terms and conditions

Terms and conditions last updated on March 3, 2025

1. Introduction

These Terms and Conditions apply to this website and transactions related to our products and services. You may still have obligations arising from additional contracts relating to your relationship with us or any products or services you receive from us. In the event that any provisions of any additional contracts conflict with the provisions of these Terms, the provisions of such additional contracts shall prevail.

2. By way of obligation

By registering, accessing or otherwise using this site, you agree to be bound by these Terms and Conditions set forth below. By using this site, you acknowledge and accept these Terms and Conditions. In particular cases, we may ask for your explicit consent.

3. Electronic communication

By using this site or communicating with us by electronic means, you acknowledge and agree that we may communicate with you electronically on our site or by sending an e-mail to you, and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications be in writing.

4. Intellectual property

We or our licensors own and control all copyright and other intellectual property rights in the Site and the data, information and other resources displayed by or accessible on the Site.

4.1 All rights reserved

Unless specific content requires otherwise, you are not granted a license or any other rights under copyright, trademark, patent or other intellectual property rights. This means that you will not use, copy, reproduce, reproduce, play, display, distribute, embed in any electronic medium, modify, reverse engineer, decompile, transfer, download, transmit, monetize, sell, trade or promote any resources on this website. in any form without our prior expressed written permission, except and only to the extent otherwise stipulated in binding legal regulations (such as the right to quote).

5. Newsletter

Notwithstanding the above, you may forward our newsletter in electronic form to others who may be interested in visiting our website.

6. Third party property

Our website may include links or other references to other parties' websites. We do not monitor or review the content of other parties' websites to which this Website links. Products or services offered by other websites will be subject to the applicable terms and conditions of those third parties. Opinions expressed or materials appearing on these websites are not necessarily shared or endorsed by us.

We will not be responsible for the privacy practices or the content of these sites. You bear all risks associated with your use of these websites and any related third-party services. We will not accept liability for any loss or damage of any kind, however caused, as a result of your disclosure of personal information to third parties.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and permitted by these Terms, any additional agreements you enter into with us, and generally accepted online laws, regulations, practices and industry guidelines. You must not use our site or services to use, publish or distribute any material that consists of (or is linked to) malicious computer software; use data collected from our site for any direct marketing activity; conduct any systematic or automated data collection activities on or in connection with our site.

Engaging in any activity that causes or may cause damage to the Site or interferes with the performance, availability or accessibility of the Site is strictly prohibited.

8. Refund and return policy

8.1 Right of termination

You have the right to terminate this contract within 14 days without giving any reason.

The rescission period will expire 14 days after the day on which you, or a third party other than the carrier, indicated by you, obtains physical possession of the goods.

To exercise your right to terminate, you must inform us of your decision to terminate this contract in an unequivocal statement (e.g. a letter sent by post, fax or e-mail). Our contact details can be found below. You may use the attached model termination form, but it is not compulsory.

You can also fill in and submit electronically the standard termination form or any other unequivocal statement on our website.

If you use this option, we will notify you without delay of the receipt of any such withdrawal or termination in a durable medium (e.g. e-mail).

In order to respect the termination period, it is sufficient to send your notice of exercise of the right of termination before the expiry of the termination period.

8.2 Effects of termination

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make such refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charge as a result of such refund.

You shall send back the goods or hand them over to us or a person authorized by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We may postpone the refund until we have received the goods back or after we have been provided with evidence that you have sent the goods back, whichever is the earlier.

You will have to bear the direct cost of returning the goods.

You will bear sole responsibility for any diminution in value of the goods resulting from handling, apart from the activities necessary to ascertain the nature, characteristics and functioning of the goods.

Please note that there are some legal exceptions to the right of withdrawal and therefore some items cannot be returned or exchanged. We will let you know if this applies in your particular case.

9. Sending ideas

Do not submit any ideas, inventions, works of authorship or other information that may be considered your own intellectual property unless we have first signed an intellectual property or non-disclosure agreement. If you provide us with your information in the absence of such written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free, non-exclusive license to use, reproduce, store, adapt, publish, translate and distribute your content by any existing or future means.

10. Termination of use

We may, in our sole discretion, at any time modify or discontinue, temporarily or permanently, access to the Website or any service on the Website. You agree that we shall not be liable to you or any third party for any such modification, suspension or discontinuance of your ability to access or use the Website or the content you have shared on the Website. You will not be entitled to any compensation or other payment, even if certain features, settings and/or any Content you have contributed to or come to rely on are permanently lost. You must not circumvent or circumvent, or attempt to circumvent or circumvent, any measures restricting access to our Website.

11. Guarantees and liability

Nothing in this section shall limit or exclude any warranty implied by law, the limitation or exclusion of which would be unlawful. This website and all content on the website are provided as is and to the extent currently available and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy or completeness of the Content. We make no warranty that:

  • this website or our content will meet your requirements;
  • this website will be available uninterrupted, timely, secure or error-free.

Nothing on this website constitutes or is intended to constitute legal, financial or medical advice of any kind. For advice, you should consult an appropriate professional.

The following provisions of this section shall apply to the maximum extent permitted by applicable law and shall not limit or exclude our liability with respect to any matter for which it would be unlawful or prohibited to limit or exclude our liability. We will not be liable in any event for any direct or indirect damages (including any damages related to loss of profits or revenue, loss of or damage to data, software or databases or loss of or damage to property or data) incurred by you or any third party arising out of your access to or or use of our website.

Except to the extent that any Supplemental Agreement expressly provides otherwise, our maximum liability to you for all damages arising out of, or related to, the Website or any products and services marketed or sold through the Website, regardless of the form of legal action imposing liability (whether based on contract, equity, negligence, willful misconduct, tort or other form of legal action) will be limited to the total price you paid to us for purchasing such products or services or for using the Website. Such limitation shall apply in full to all claims, actions and causes of action of every kind and nature.

12. Privacy

To access our website and/or services, you may be asked to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct and up to date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

13. Accessibility

We are committed to making the content we provide accessible to people with disabilities. If you have a disability and are unable to access any portion of our site because of your disability, please send us a notice that includes a detailed description of the problem you are experiencing. If the problem is readily identifiable and resolvable according to industry standard IT tools and techniques, we will resolve it promptly.

14. Export restrictions/compliance with legislation

Access to the Site from territories or countries where the content or purchase of products or services sold on the Site is prohibited. You may not use this website if doing so would violate the export laws and regulations of Romania.

15. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in breach of this section will be void.

16. Breach of these Terms and Conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the Website, contacting your internet service provider to request that we block your access to the Website and/or take legal action against you.

17. Force majeure

Except for the obligations to pay sums of money hereunder, no delay, failure or omission by either party to perform or comply with any of its obligations hereunder shall be deemed to be a breach of these Terms and Conditions if and for so long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

18. Compensation

You agree to indemnify, defend and hold us harmless from and against any and all allegations, claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for damages, losses, costs and expenses related to or arising out of such damages.

19. Renunciation

Your failure to comply with any provision set forth in these Terms and Conditions and any Agreement or to exercise any termination option shall not be construed as a waiver of such provision and shall not affect the validity of these Terms and Conditions or any Agreement or any part thereof, or your right thereafter to enforce each provision.

20. Language

These Terms and Conditions shall be interpreted and understood exclusively in English. All notices and correspondence will be written exclusively in that language.

21. The whole agreement

These Terms and Conditions, together with our Privacy Statement and Cookie Policy, shall constitute the entire agreement between you and Mobile Vet Srl in relation to your use of this website.

22. Updating these Terms and Conditions

We may update these Terms and Conditions from time to time. It is your obligation to check these Terms and Conditions periodically for changes or updates. The date at the beginning of these Terms and Conditions is the last date of revision. Changes to these Terms and Conditions will be effective upon posting on this website. Your continued use of this website following the posting of changes or updates shall be deemed notice of your acceptance to comply with and be bound by these Terms and Conditions.

23. Choice of applicable law and jurisdiction

These Terms and Conditions shall be subject to the laws of Romania. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Romania. If any part or provision of these Terms and Conditions is held by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision shall be modified, deleted and/or enforced to the maximum extent permissible so as to effect the intent of these Terms and Conditions. All other provisions shall remain unaffected.

24. Contact information

This website is owned and operated by Mobile Vet Srl.

You can contact us about these Terms and Conditions via our contact page.

25. Download

You can also download our Terms and Conditions as a PDF.